Author: admin

Veritas Gets Its Back Up Over Requested Fix. Tech support reps will often try to put you off by claiming your problem can't be real because no one else has reported it. But what if other customers have been trying to complain and turned away with the same response? That's the struggle one reader feels… Continue reading Veritas Gets Its Back Up Over Requested Fix

The importance of having a designer on staff. A significant percentage of the clients we’ve worked with in the past 6 years have healthy engineering teams in-house, but they lack a single designer. Flush with programmers, devoid of designers. That’s not a healthy ratio. The interface is the product. It’s the touchpoint between you and… Continue reading The importance of having a designer on staff

Things that are still hard to find online (but shouldn't be). A good plumber or electrician Which stores in my area have a specific product in stock Laws (how do I find out if something is legal or not?) Are there bike racks near this address? What a product *sounds* like when you use it… Continue reading Things that are still hard to find online (but shouldn't be)

End users and screensavers. Recently at my own office I enabled the option to turn of a password protection on the screen when someone walked away for more than an hour. Merely turning off the screen isn't good enough protection when working with client information.. I mean…duh… you are still logged in with access to… Continue reading End users and screensavers

FCC Extends Wiretap Rules To Broadband Internet Services.. FCC Extends Wiretap Rules To Broadband Internet Services. The Federal Communications Commission ruled August 5 that broadband Internet access and “interconnected VoIP” services must be designed to make government wiretapping easier, under the terms of the 1994 Communications Assistance for Law Enforcement Act (CALEA). CDT believes the… Continue reading FCC Extends Wiretap Rules To Broadband Internet Services.

Getting Real: The problem with preferences, interface design, and the customer experience. At 37signals we’re pretty anti-preference/setting. When we Get Real we try to make informed decisions for the people who use our products so they don’t have to think about preferences or settings or adjustments — they can just use the product and know… Continue reading Getting Real: The problem with preferences, interface design, and the customer experience

We're live!. Family or friend have a problem? Not really in the mood to drive halfway across town just to show someone how to install Firefox? Wish you had a solution to fix their machine that didn't involve you reconfiguring firewalls, setting up an SSH tunnel, and walking them through a bunch of Windows control… Continue reading We're live!

Science Labs Don't Measure Up. High school students hooked on CSI aren't likely to get much hands-on exposure to sound laboratory techniques in the classroom, according to a survey of school lab facilities. [Wired News]

More Tales From 'Ciscogate'. The tempest surrounding a whistle-blowing security researcher boils over when FBI agents and forbidden hacking slides show up in Sin City. Mike Lynn's lawyer describes the view from the inside. By Jennifer Granick. [Wired News]

3Q's: Dan Cederholm. The new workings of the Web require a new way to think about Web design. SimpleBits Dan Cederholm is a designer and writer who has championed simplified, standards-based design in his books and his work for high-profile sites like Fast Company, Inc.com, ESPN, Blogger, Odeo and others. We asked Dan 3Q's about… Continue reading 3Q's: Dan Cederholm