Monthly Archives: August 2004

Spammers using sender authentication too, study says

InfoWorld: Spammers using sender authentication too, study says.
But Wong, who co-authored both the SPF and Sender ID standards, said
that stopping spam was never the intention of SPF or Sender ID. The
technology is merely a way to stop one loophole spammers use: source
address spoofing. Evidence that spammers are publishing SPF records is
a good sign, Meng said. [Tomalak's Realm]

Client-Centric Marketing: What Clients Want

Client-Centric Marketing: What Clients Want.

From the excellent SmartPros newsletter:

Client-Centric Marketing: What Clients Want makes a compelling case for August Aquila and Bruce Marcus's Client at the Core: Marketing and Managing Today's Professional Services Firm.

Here are some excerpts from the review's excerpts from the book:

  • Because clients are more sophisticated in the ways of the law and
    accounting, they no longer accept the advice of the professional
    without questioning, challenging, demanding more reasoning and detail.
  • Because of the complexity of business today, clients demand
    that their professionals know more about the clients' business and
    industry than ever before.
  • Professional services always function best when trust is at
    the heart of the relationship, but the corporate scandals of recent
    years have eroded that trust. That trust must now be regenerated.
  • Where once the narrow structures of a profession were
    sufficient to serve clients, clients now demand a broader spectrum of
    capabilities. The more broadly educated and well-rounded professional
    is the one with the greater advantage in meeting the needs of today's

These excerpts are singing one of my songs – note the emphasis I
placed on client-driven technology initiatives in the law firm portion
of this post. I've added the book to my reading list.



WSJ. Negroponte hits the claxon over Iraq. John
Negroponte, who arrived at his post in late June, described the dire
security situation in a lengthy cable sent last week to his superiors
at the U.S. State Department. The new U.S. ambassador to Iraq, arguing
that the insurgency there has become more protracted than anticipated,
wants to shift more than $3 billion in U.S. aid away from
reconstruction projects and into efforts aimed at improving Iraqi
security, creating local jobs and boosting oil output, U.S. officials
said. More than $1.8 billion of the $3.37 billion would be used for
hiring, training and equipping more Iraqi security forces, including
45,000 additional Iraqi police, 16,000 national-guard troops and 16,000
border guards, according to a breakdown of the spending.
global guerrillas have learned the methodologies necessary to keep up
their pressure on Iraq's infrastructure, even in the face of improved
security. We are at least a year behind the powercurve in Iraq, and
falling farther behind.
[John Robb's Weblog]

Good to great @ Macromedia

Good to great @ Macromedia.

For $1,300 you can get a one year subscription to Macromedia Devnet, which includes most of the company's web authoring tools, including Dreamweaver, Flash, and Fireworks.

Unfortunately, Devnet does not include Robohelp and Robodemo. I
don't understand why… including these products would increase the
value, and expose more developers to more Macromedia technology. I'm
pretty sure it wouldn't canibalize existing Robohelp and Robodemo sales.

Macromedia has done lots of things right (I'll write more
about that later), but this is definitely an area where lots of
improvement could be made with very little effort. To keep up to date
on Macromedia products, check out the company's RSS feeds. [Live @]

Fired for Blogging

Fired for Blogging.
No, not me. (But would it surprise you?) It seems that Friendster, who
had no policy at all on employee blogging, has fired Joyce Park. You
may remember her from such debates as Java vs. PHP. Or maybe her book.
Or maybe mod_pubsub (blog). Take a minute. Go read her blog. See what
you can find that's so offensive to the company that they had to fire
her. I'm really resisting the urge to say what I really think… [Jeremy Zawodny's blog]

Aruba Introduces Ethernet Jack APs

Aruba Introduces Ethernet Jack APs.
Aruba Networks introduced a new line of products including an access
point that can be mounted on the wall and plugged into any Ethernet
port: The idea is to cut deployment costs but also encourage a denser
deployment of APs. “We went into large accounts and they said they
wanted to put up large deployments but they couldn't even if we gave
them the APs for free,” said David Callisch, an Aruba Networks
spokesman. Those enterprises complained that the cost and process of
hiring workers that have to climb ladders to install access points in
the ceiling was too cumbersome. They also said that they wanted good
coverage but were so reluctant to hang enough APs because of how
difficult the process is that it defeated the point of building a WLAN.
Based on such customer feedback, Aruba built APs that can be plugged
directly into an Ethernet port. “It takes two minutes to install,”
Callisch said. The APs draw power over Ethernet and communicate with a
centralized Aruba switch. Networks built with the new APs will require
two to three times as many APs as conventional WLANs. The additional
APs will focus on a smaller coverage area, thus serving a smaller
number of clients. The APs constantly communicate with the switch which
in turn tunes the network for the best performance. “It's a model that
looks like the Ethernet network,” Callisch said. He said the
architecture can also be ideal for location tracking applications.
Because the networks will require more APs, Aruba has also introduced a
new pricing scheme. Customers pay $200 per AP per year. The cost
includes service and support and Aruba will replace APs that fail as
part of the yearly fee. “When you're putting them in the ceiling,
you're trying to deploy sparsely because of the cost. Now you can put
them wherever there's an open Ethernet port,” he said. Aruba also
announced today a deal with Ortronics. Ortronics will build Aruba APs
into Ethernet jacks. Companies that may be re-wiring buildings or
builders of new construction can use the Ethernet jacks to hardwire the
APs into the facility…. [Wi-Fi Networking News]

The knowledge profile (KP)

The knowledge profile (KP).

A knowledge profile records skills, tools, practices and social
networks, it highlights competencies, identifies gaps, helps with
learning programs to address deficits, realize opportunities and
heighten awareness for the owner and colleagues.

KPs may focus on the individual where they form a key part of your
personal knowledge management (PKM) system or aimed at a 'collective'
view of a team, group, community or firm. Profiles may be constructed
via manual or automatic means, highly structured or very informal,
maintained by the end-user or compiled from test batteries and
questionnaires by expertise profilers and competency specialists.

A knowledge profile goes beyond determining information needs,
guiding information seeking behavior and considers the adoption and use
of tools, the condition and functioning of (personal) social networks
and learning desires.

Successful KPs focus on the future, they reflect current skills
& activities above past positions, awards and educational
achievements, providing some indication of where & how the person
can best contribute to organizational and team goals.

Knowledge profiles are often a key element in knowledge mapping,
knowledge audits, CRM and play an increasing role in advanced search,
expertise location, agent based work assignments, customer selling
strategies and portal user-interfaces.

Related information is found in yellowpages, expertise directories
and academic resumes, but the knowledge profile is distinguished by a
list and evaluation of relationships (promotes flow), preferences &
proficiencies with communication systems / tools and applicable tacit
knowledge strengths.

Mick Cope offers this personal kprofile tool and Paul Towlson a brief summary of the value and role of kprofiles in KM strategy.  [Knowledge-at-work]

Cable Modem 3.0

Cable Modem 3.0. Communications, Engineering and Design Magazine has an overview of a newer, faster, cable modem standards from CableLabs.

DOCSIS 1.0 is the Trojan Horse, and DOCSIS 1.1
is the Greek soldiers inside,” says Ryan Jones, media and entertainment
analyst for the Yankee Group. “With 1.1 you can provision different
levels of service, and [with QOS] provide IP telephony. But DOCSIS 1.0
and DOCSIS 1.1 had poor upstream speed. Currently, most cable modems
are based on (Data-Over-Cable Service Interface Specification) DOCSIS 1.1.

Operators are now in the early stages of deploying DOCSIS 2.0 cable modems. DOCSIS 2.0 delivers up to 30 Mbps upstream and 40 Mbps down. 

Only a handful of operators have currently
employed DOCSIS 2.0 which uses CDMA modulation to minimize noise and
increase upstream speeds.

CableLabs are now working on the next generation, DOCSIS 3.0 that will blow today's cable modem speeds out of the water.
DOCSIS 3.0, could offer downstream bandwidth of 200 Mbps per channel, and 100 Mbps per
channel upstream.

The 3.0 version would give operators
enough bandwidth to offer a wide range of IP-based,
entertainment-quality media services.

… [Daily Wireless]

Comcast to market new video recorder

Comcast to market new video recorder.
Starting tomorrow, Comcast Corp. will begin marketing an enhanced cable
box to New Englanders that will accelerate a revolution that is
changing television-watching habits, and the television industry
itself. The Motorola box, which includes a TiVo -style digital video
recorder, will allow millions of subscribers to watch shows on their
own schedule and skip through the advertisements. [Boston Globe — Front Page]