Proactive Customer Service

Proactive Customer Service. Business Week magazine this week has a cover story titled “Customer Service Champs.” The opening paragraph of that article highlights Southwest Airlines for their proactive customer service: Bob Emig was flying home … on Southwest Airlines … when an all-too-familiar travel nightmare began to unfold. After his airplane backed away from the… Continue reading Proactive Customer Service

Ghawar in decline?

Ghawar in decline?  Evidence is mounting that Saudi Arabia's Ghawar, the world's largest oil field (the king of kings…), is in decline. Here's some excellent analysis from Stuart Staniford on 2006 production data. Particularly telling is the rapid growth in new wells as production falls along a steady slope (a classic warning sign): The Oil… Continue reading Ghawar in decline?

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Sorry for the long hiatus in posting.  Work has been fairly crazy lately and then I had some problems with Radio.

The China problem

The China problem Big markets look sexy. Big markets are a problem. Sitting at the vet today, I saw a brochure for an injectable chip that makes it easier to identify a lost dog. No doubt, the investor meetings all started with, “Well, there's a hundred million dogs in the United States, and if we… Continue reading The China problem

Productivity for Programmers, #1: Trusted Systems

Productivity for Programmers, #1: Trusted Systems. By Bob Walsh and Matt Cornell (Note: Matt Cornell – programmer, personal productivity coach, blogger and all round good guy and I are teaming up for a weekly series of blog postings here and at Matt’s blog, http://ideamatt.blogspot.com on how programmers can be much more productive. Our goal is… Continue reading Productivity for Programmers, #1: Trusted Systems

Rivals Voice Complaints About Microsoft’s New System

Rivals Voice Complaints About Microsoft’s New System. Rivals of Microsoft are charging that the new Vista operating system is the company’s effort to extend its monopoly to the Internet. By THE ASSOCIATED PRESS. [NYT > Technology]