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Consumers hate mergers “Why Consumers Hate Mergers” is the title of a recent Business Week article (12/8/2004). Based on a five-year study commissioned by the magazine, the article concludes that dissatisfaction after mergers is widespread, and it can take many years to regain lost good will. According to the article: The frustration was greatest with… Continue reading Consumers hate mergers

Searchable Buffy cast, crew and episode database. [ via Joost Schuur ] Be still my fangirl heart: Every Buffy character, episode, cast member, writer and director and every word of every show, in a searchable database. Also, Daily Variety on 10 years of Buffydom.  [More Like This WebLog]

'Nasty' Storm Snarls Travel in Northeast. The season's first major storm in New York and much of the Northeast canceled flights and choked railways and highways. By ROBERT D. McFADDEN. [NYT > Home Page]

Care.  That, in just one word, seems to be the essence of good customer service. There are tons of books about measurement and strategy and management techniques. There are people who will monitor your phone logs, or do after-sale questionnaires. The car dealers have people calling folks a week later to be sure the service… Continue reading Care

Snow Day. Tell us about where you are today as the weather gods dump three feet of snow on you, fellow Bostonians… [Dispatches from the New World of Work]

Beyond the 10,000th gem install of Rails. All the latest attention have spurred downloads of Rails to new heights and we just surpassed the 10,000th gem installation of Rails (not counting all the beta gem installs or svn:external setups)! On top of that, we have some five thousand downloads of the zip/tgz version for a… Continue reading Beyond the 10,000th gem install of Rails

Speeding up CGI access to Gem Rails. Jamis has a nice article demonstrating how he decreased the reload time from 2.4 seconds to just 1.1 seconds on CGI access to his Gem Rails application: Rails’ preferred installation method is RubyGems, a convenient, powerful utility for installing Ruby libraries and applications. Unfortunately, that convenience comes at… Continue reading Speeding up CGI access to Gem Rails

Winston's finest hours relived. FORTY years after Churchill's death, a new £14m museum in London pays tribute to Britain's most iconic statesman and wartime leader who led the nation against Nazi aggression. [The Scotsman]

Report: Mac Mini Performance. We now have a full set of benchmarks and analysis comparing the new Mac Mini with its Macintosh siblings, and we've added Xbench results for the 1.42GHz model. [MacInTouch]

Battle of the Bestsellers. Two current “it” books seem to offer competing theories. “Blink” says experts succeed when they go with their guts (''decisions made very quickly can be every bit as good as decisions made cautiously and deliberately.''). But “Moneyball” argues that baseball execs who analyze stats outperform scouts who go with instinct. David… Continue reading Battle of the Bestsellers