Sensemaking 1

Sensemaking 1. 

Here’s an important question for all of us: How do you make sense of something that’s big
and complicated?  Say… something like why your users aren’t
passionate about your product?

For the past several years I’ve been thinking a great deal
about sensemaking—that is, the
processes people go through when trying to “make sense” of a body of
knowledge. . . .   [Creating Passionate Users]