Which KM practices are the most important in your opinion?
I've been giving this some thought and have this short list:
Facilitate conversations – this is where
connections are made, trust is built, new knowledge emerges. Fostering
deep dialog, creating a meeting space to surface issues, heighten
awareness, exchange ideas, increase understanding and deepen learning
is a critical first step. This can develop into a community of
practice, an informal center of excellence, a Q&A forum or a below
the radar think-tank.
Enable connections – publish contact
lists, attribute content,
include informal channels such as IM, cell phone, Skype and e-mail
addresses. Find ways to make people aware of the skills, interests,
experiences and networks of others. Being aware of the competencies
and backgrounds of possible team / group members is a critical part of
making KM happen.
Support knowledge sharing – get leaders to
walk the talk, seed
forums with 5-7 active contributers, encourage self-publishing via
blogs & wikis. This is not about providing incentives, but about
tapping the intrinsic interests, learning desires and identity
building aspirations of staff.
Provide mentors – to help with technology,
introductions, encourage content development and assist with
establishing conversations & connections. There is nothing more
powerful than having a trusted confidant who can show you the ropes,
help you avoid cultural clashes, point you to accepted norms and steer
you to people that matter.
Clarify meaning – help groups surface
distinctions, maintain diversity and engage in creative abrasion, i.e.
create a Ba. Here we are talking about applying knowledge practices to
improve innovation, helping to build a common language, leveraging
group communication, building and testing advanced concepts.
If you wish to move to advanced KM practices, consider forming a
pattern community to capture experience, record repetitive associations
and surface pitfalls to avoid.
Please notice information related activities have been left out –
tagging, repositories, launching software, building search abilities,
I'm wondering what your key Knowledge Management practices really are? [Knowledge-at-work]