Adam Bosworth nails it. Adam Bosworth put up a transcript of his talk from ICSOC 2004,
and it is quite deep and profound. I'm too busy to add more commentary
right now, but if you haven't had a look, it is definitely worth a slow
read – there's lots of good meaty stuff in there, very resonant with my
experience of software and service development and delivery. Worse is most definitely better. [Sifry's Alerts]