Hiding behind the web

Hiding behind the web. I guess I'm not the only one that noticed that a customer service phone number no longer appears anywhere obvious on Amazon's website. (A few months ago, I bought a wireless keyboard from them, and when it was broken on arrival, went hunting for the proper way to deal with the problem. Alas, my biggest question — whether Amazon would pay for the return shipping on the broken keyboard — was left ambiguously unanswered by the help section of their website. Looking to get an answer, I then noticed that a phone number was nowhere to be found, replaced by forms that allowed me to submit my issue. Then I remembered that, way back in Amazon's first days, I had put the phone number into my Palm… and sure enough, there it was, and it was still connected to the customer service department. By speaking with someone, I was able to handle the new order and return shipment in under three minutes. Of course, this was probably because nobody else knows how to call the company…) [Q Daily News]

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