Mark Hurst: Managing Incoming E-mail: What Every User Needs to Know “Incoming e-mail, if not managed properly, can become a significant drain on productivity. As users become distracted by messages piling up, they are more likely to lose track of important messages and fall further behind in their work. An inbox full of dozens or hundreds of messages renders the user increasingly ineffective in other areas of work, spending more and more time simply “putting out fires” caused by the bulging inbox. The more e-mail piles up, the less useful it is to users or their companies. In other words, the only way to enjoy e-mail's benefits is to manage it properly.” [I'm familiar with Mark's thinking on this topic and I recommend reading this report. You can get the report for free, but it is well worth the ten dollars suggested fee. Mark implemented this at his other company with great success.] [Archipelago]