Category: Uncategorized

New Post to Global Guerrillas. The ongoing disruption of Saudi Arabia may create the conditions necessary for a coup d'etat. Here are some of the mechanics of how a coup would work in the Kingdom. The key to a coup attempt that I don't mention in the brief: the disruption of basic services. If the… Continue reading New Post to Global Guerrillas

Blogs for Personal/Small Group KM.  In a post entitled Benefits of Blogging for Law Firm Librarians, Cindy Chick provides another example of the use of blogs for knowledge management: Since blogs are full-text searchable, and allow categorization by topic, blog software/services can be a great way to create a shared, reference database, without those old… Continue reading Blogs for Personal/Small Group KM

Exeem. Exeem, designed as a next-generation BitTorrent for distributed P2P video sharing, is now available in public beta. Given the huge (and under-appreciated) impact that BitTorrent is already having on Internet traffic, Exeem could be quite significant. As I point out in the paper linked in the prior sentence, the Internet is already, to a… Continue reading Exeem

“We have no other alternative. We have to do this to survive.”. That's Hossein Eslambolchi, CTO of AT&T, describing the company's transformation into a data-centric service provider. He's right. Go read the New York Times article for a good perspective on how telecom is changing. As I've written, AT&T has a fighting change to emerge… Continue reading “We have no other alternative. We have to do this to survive.”

CD Baby leaves PHP behind for Ruby on Rails. Derek Sivers have just announced that CDBaby.com is about to embark on an application rewrite that’ll replace the 90,000 lines of PHP code with an alternative built using Ruby on Rails. CD Baby is a very successful etailer of independent music. They list 82,443 artists that… Continue reading CD Baby leaves PHP behind for Ruby on Rails

Blizzard wallops N.E.. A dangerous blizzard packing high winds and creating whiteout conditions pummeled Eastern Massachusetts yesterday, and residents braced for coastal flooding, power outages, and 2 feet or more of snow. [Boston Globe — Front Page]

Consumers hate mergers “Why Consumers Hate Mergers” is the title of a recent Business Week article (12/8/2004). Based on a five-year study commissioned by the magazine, the article concludes that dissatisfaction after mergers is widespread, and it can take many years to regain lost good will. According to the article: The frustration was greatest with… Continue reading Consumers hate mergers

Searchable Buffy cast, crew and episode database. [ via Joost Schuur ] Be still my fangirl heart: Every Buffy character, episode, cast member, writer and director and every word of every show, in a searchable database. Also, Daily Variety on 10 years of Buffydom.  [More Like This WebLog]

'Nasty' Storm Snarls Travel in Northeast. The season's first major storm in New York and much of the Northeast canceled flights and choked railways and highways. By ROBERT D. McFADDEN. [NYT > Home Page]

Care.  That, in just one word, seems to be the essence of good customer service. There are tons of books about measurement and strategy and management techniques. There are people who will monitor your phone logs, or do after-sale questionnaires. The car dealers have people calling folks a week later to be sure the service… Continue reading Care