Ron Owens: Intervoice

Ron Owens: Intervoice. I've mentioned Amtrak Julie
a couple of times before. In today's podcast I interview Ron Owens,
director of software application engineering and professional services
for Intervoice, the company responsible for the Julie application. Topics include voiceprint authentication, SALT and VoiceXML,
the relationship between speech servers and IVR (interactive voice
response) systems, and design principles for IVR software. It was an
interesting conversation, and I learned a lot from it. [Jon's Radio]

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