Poor Wi-Fi Results in Lost Business.
A survey found that half of hotel guests would not stay in a hotel
again if they were dissatisfied with the Wi-Fi service there: Most of
the folks in the survey said Wi-Fi was important to their visit, so it
sounds like they chose the hotel based on the availability of the
wireless network. The conclusion here is that while Wi-Fi is broadly
used as a customer retention tool, the opposite is true if the service
is poor…. [Wi-Fi Networking News]