From Dave Pollard's must-read and aptly-named blog, How to Save the World:
Do you see the outline of the “law firm of the future” in this post?
If not, you might want to read it more closely and think about it a
Pollard's blog is a constant source of great new ideas and new ways
of looking at old ideas. This post, in particular, is likely to have a
lot of impact in a number of areas, KM being only the most obvious. [DennisKennedy.blog]