Improving the User Experience Online for Library Users

Improving the User Experience Online for Library Users.

I would love to get a grant to have 37signals design an online library catalog. I've been reading their book Defensive Design for the Web: How To Improve Error Messages, Help, Forms, and Other Crisis Points because I'm redesigning our merged web site/extranet/intranet, and while most of the suggestions in the book are fairly intuitive, most of us don't take the time to add in all the little niceties and user-supportive framework. It's a very quick read and an easy ILL for library webmasters.

It looks like I'll be using ColdFusion on a Windows server for the new MLS site, so if anyone has suggestions for CF-based aggregators, RSS-generators, bulletin boards, blogging software, and kitchen-sink functionality, I'd love to hear them.  [The Shifted Librarian]

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