Friedmann Summarizes New KM Survey

Friedmann Summarizes New KM Survey

Ron Friedman's conclusions from a Matthew Parson / Joy London survey of knowledge management among lawyers:

  • UK firms are still far ahead of US firms
  • For firms doing KM and reporting on growth, budgets and activity have increased for the most part and will continue to do so.
  • Firms are more willing now to look outside for KM leaders.
  • Only a minority of firms with KM program use outside consultants. [Bad news for me]
  • “quality, service and non-financial objectives [are] the most important objectives.” I suspect this means more UK firms participated then US firms!

[Netlawblog]

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