The art of usability benchmarking

uiweb: The art of usability benchmarking. By capturing the current level of ease of use of the current product or website, a reference point is created that can be measured against in the future. It doesn't answer the question of how usable is enough, but if the benchmark is done properly, it does enable someone to set goals and expectations around ease of use for the future. [Tomalak's Realm]

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