Personas: Setting the Stage for Building Usable Information Site.
Personas: Setting the Stage for Building Usable Information Sites by Alison J. Head [via InfoDesign (Peter J. Bogaards)], a good article on personas, showing more than telling, with good example personas and a brief case study using BBCi.
Includes pointers, necessary details, and a tutorial featuring a well-explained example. [ia/ – information architecture news]