I just got around to reading Jim McGee's article “Knowledge work as craft work” which is an excellent discussion of visibility in the knowledge management process. McGee gives a great example of how visibility of knowledge has gone away since the arrival of desktop computing. In the pre-PC age, paper documents and deliverables (and the knowledge embedded within them) were passed between many people within an organization in the iterative process of knowledge conception/production. [ia/ - news for information architects]

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