Knowledge Management. An interview with Robert Buckman of Buckman Labs in Singapore's Business Times [via Mohan Narendran's comment on John Robb's blog]: We found that over 90 per cent of the knowledge in the company was in the heads of our people and it was changing every minute of every day. [E M E R G I C . o r g]
Regardless, this is a great article that says basically that KM as it is practiced now is wrong. It only deals with explicit knowledge, which represents only 5% of corporate knowledge. The value is in finding a way to share the 90% of corporate knowledge in people's heads. The answer, of course, is K-Logs. [John Robb's Radio Weblog]